📜 Terms & Policies – Kankung.lk

Effective Date: 02-01-2025

Welcome to Kankung.lk. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully before shopping with us.

  1. General Terms
    • Kankung.lk is an online platform operated in Sri Lanka, offering a range of products including mobile accessories, computer accessories, cosmetics, and other essentials.
    • By using this site, you confirm that you are at least 18 years old or have parental/guardian consent.
  2. Privacy Policy
    • We respect your privacy and are committed to protecting your personal information.
    • Customer data collected (such as name, address, phone number, and email) is used only for order processing, delivery, and service-related communication.
    • We do not sell or share your information with third parties without your consent, except as required by law.
  3. Payment Policy
    • We accept secure online payments via credit/debit cards, bank transfers, and Cash on Delivery (COD) where applicable.
    • All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless otherwise stated.
    • Payment must be completed in full before orders are processed, except for COD.
  4. Shipping & Delivery
    • We offer island-wide delivery across Sri Lanka.
    • Orders are usually dispatched within 1–3 working days.
    • Delivery time may vary depending on your location, courier availability, and public holidays.
    • Shipping fees will be displayed at checkout, and free delivery offers may apply to selected products or order values.
    • Free delivery or a subsidized delivery fee may apply for orders with more than one item
  5. Return & Refund Policy
    • If you receive a defective, damaged, or incorrect item, please notify us within 3 days of delivery for a return or exchange.
    • Items must be returned in unused condition with original packaging.
    • Refunds will be processed via the original payment method or store credit, depending on the situation.
    • We reserve the right to deny returns if the product is used, damaged due to customer handling, or returned late.
  6. Product Availability
    • All products listed are subject to availability.
    • We reserve the right to cancel orders if items are out of stock or discontinued. A full refund will be issued in such cases.
  7. Customer Support
    • For help with your order, product inquiries, or feedback, please contact our support team via:
    • Email: info@kankung.lk
    • Phone/WhatsApp: 0741993159
    • Operating Hours: Mon–Fri, 9AM–6PM
  8. Changes to Terms
    • We reserve the right to update or change these Terms & Policies at any time. Please review this page periodically for updates.
    • By continuing to use Kankung.lk, you agree to these terms.

Kankung.lk – Satisfaction in Every Click