Frequently Asked Questions (FAQs)

Welcome to our FAQ section! Below you’ll find answers to some of the most common questions about shopping with Kankung.lk. If your question isn’t listed here, feel free to contact us — we’re happy to help.

What is Kankung.lk?

Kankung.lk is a Sri Lankan e-commerce platform that offers a variety of quality products including mobile accessories, computer accessories, cosmetics, and more. We aim to provide a smooth and secure online shopping experience for customers across the island.

Yes, we provide fast and reliable island-wide delivery. Whether you’re in Colombo, Kandy, Jaffna, or anywhere else in Sri Lanka, we’ll deliver right to your doorstep.

Placing an order is easy:

  • Browse through our products.
  • Add the items to your cart.
  • Proceed to checkout.
  • Enter your delivery details and choose a payment method.
  • Confirm your order.

We offer secure payment options including:

  • Cash on Delivery (COD)
  • Bank Transfers
  • Koko – Buy now and pay later in 3 equal installments over 60 days with 0% interest. (Coming soon)
  • Credit/Debit Card payments (Coming soon)

We offer:

  • Same-day delivery within selected areas through PickMe Flash (available for eligible orders placed before the cut-off time).
  • 2–5 business days for standard island-wide delivery, depending on your location.
  • We’ll notify you with updates once your order is confirmed and dispatched.
Yes, we accept returns/exchanges for eligible items within 7 days of delivery. Please ensure the item is unused and in its original packaging. Contact our support for assistance.
We’re sorry for the inconvenience. Please contact our customer support within 48 hours of receiving the product. We’ll arrange a replacement or refund as per our return policy.

You can reach us via:

  • Email: support@kankung.lk
  • WhatsApp/Phone: 0741993159
  • Or message us via our website or social media platforms.
Absolutely. We use secure encryption technologies and follow best practices to protect your data. Your information is never shared without your permission.

Yes, we do! If you’re interested in bulk purchases or becoming a reseller, please contact us for special pricing and arrangements.